Maintaining a positive employee experience in tough times

first_img This post is currently collecting data… Enhance your culture of celebration. In tough times, you’ve got to celebrate even the little things and victories. You don’t have to spend a ton of money to do this, either. A great deal of it comes down to sharing good news (both personal and professional) on a more consistent and higher-level basis. Marriages, births, graduations, new hires, tenure anniversaries, National Cat Day (yep, that’s a real thing) – you name it. Look for the little things to share and celebrate and let that good vibe trickle out to all staff. Laughter, levity and love go a long way towards maintaining a great employee experience. To put it mildly, the year 2020 has and continues to be a real humdinger. While the optimistic personality can (and should) always look for the silver lining in any situation, credit unions are ill-advised to turn a blind eye towards the ongoing pressure cooker that is the first year of this new decade.Your employees, while still expected to deliver high levels of member service and experience, are also human beings and dealing with the same ongoing pressures as the rest of society. It’s a political year. Some regions of the country have dealt with ongoing natural disasters (hurricanes, wildfires, etc.). Civil tumult and economic uncertainty hang over many heads. And, of course, there is the ongoing pandemic. In fact, an increasing number of studies identify “pandemic fatigue” as a very real and impactful element in the lives of Americans.The questions then become: how can my credit union continue to deliver on the brand promises we’ve made to members over the years? How can we not only maintain but increase our level of member experience so we stand out and differentiate from the sea of competitors? How can we best prepare and nurture our staff to thrive in this environment? The answer to this member experience riddle in many ways, comes down to the employee experience. A recent study indicates almost 80-percent of business and human resources leaders believe the employee experience is an important trend. Interestingly, of that high percentage only 22-percent believe their companies are doing a good job delivering on that differentiated employee experience. However, the investment in employee wellness and experience is definitely there. Research from MIT shares organizations that make employee experience a priority realize double customer satisfaction rates, double the innovation and 25-percent overall greater profitability. Taking care of people not only helps your people, it also helps your bottom line. What are a few ways credit unions can make this investment in people? Consider the following:Ramp-up your training budget. Yes, I said it. In a time when many organizations are either tempted or actively slashing training budgets, now is actually the time to increase them. Increased training in brand, member experience and wellness help your staff take better care of members and each other. It also shows them you truly care and that when times are tough, your credit union has their back. This, in turn, enhances trust and helps retain top talent.  Look for flexibility opportunities. Yes, the ultimate goal of providing amazing member service still must be achieved. However, this expectation must be paired with the fact that for many of your employees, the world is upside-down compared to a year ago. The push to virtual learning at schools, difficulty accessing daytime childcare, remote workplaces for some and lockdowns represents major changes. Are there ways your credit union can recognize this, offer flexibility and still take care of members? Absolutely. Many individual workers, especially those working remotely, now have greater autonomy when it comes to their schedules. Critically, you should also allow your employees time to take care of themselves. Self-care, always an important (and often neglected thing) is now essential. Flexibility when it comes to time for breaks, professional development, health, family time, simply unplugging for a few moments – all matter and all can help maintain higher morale during challenging times.  As this year draws to a close, we’re all hoping 2021 offers much greener pastures. However, calendars are not light switches and simply flipping one to the other is no guarantee of anything. Absolutely be optimistic about 2021. Definitely approach it from an abundance mindset. Certainly, however, put plans in place now to help provide as nurturing and supportive an employee experience as possible. Taking care of your staff helps them take care of your members. We’re all in this together and your bottom line will appreciate that symbiosis.center_img This is placeholder text 5SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Mark Arnold Mark Arnold is an acclaimed speaker, brand expert and strategic planner helping businesses such as credit unions and banks achieve their goals with strategic marketing insights and energized training. Mark … Web: www.markarnold.com Detailslast_img read more

Preparations of Bosnian National Football Team successfully ended

first_imgAnthropological testing in the FF BH Training Centre today completed the preparations of the U-18 national team of Bosnia and Herzegovina, players born in 2003.“We finished the first camp where we had all the invited players at our disposal. We did five training sessions, as well as anthropological tests that we do in cooperation with the Sarajevo Faculty of Sports and Physical Education. The boys worked well and everything went without injuries”, says the head coach Slaven Musa.This expert also commented on the working conditions at the first gathering after three months:“As far as health and epidemiological instructions are concerned, in the Training Centre we had all the necessary conditions to implement everything that was required of us, from keeping our distance, the distance between the tables in the dining room, etc. The players stayed in individual rooms, and in the double rooms there were players coming from the same clubs. We filled out all the epidemiological questionnaires, we measured the body temperature of the players and members of the technical staff on a daily basis. We complied with everything prescribed by the epidemiologist and adhered to all measures. It didn’t affect our training sessions, so we did everything we planned.”Musa also spoke about today’s tests:“We will get the results of anthropological tests later and we will compare them with the measurements we did at the winter camps. We perform these tests according to European and world standards where agility, speed and endurance are measured. According to the results from January, our players are in a very good anthropological condition. We will see what the results will be now. The break will probably be felt a bit, especially in terms of endurance, but at first glance it seems that the boys are still in good condition and the results could be better than we expected.”Tomorrow, the national team players born in 2002 will gather in Zenica.“As far as training sessions and work intensity are concerned, we will stick to a similar program at the next gathering. On the first day, we will do one introductory training session, the other two days there will be two trainings, and we will finish the preparations with tests like these. We will take all the same measures as now and I believe that everything will go well”, says Slaven Musa.Dženit Hajdarević, who leads the list of scorers in the Premier Youth U-17 League of Bosnia and Herzegovina with 21 goals, also received an invitation to this camp.“Given that we had a long break of two months, we can say that these preparations were a little harder than usual. However, everything went well and I think we all worked very well. I’m slowly getting back to the shape I was in before. During the break, I worked a lot alone at the stadium which is near my apartment. I also hired a private coach in order to stay in the best possible shape, but group trainings in these few days in Zenica were welcome”, says Hajdarević.Boro Erić, a national team player, also commented on the preparations:“This gathering serves us well after a long break. Most of the players worked only individually, all of us didn’t have the opportunity to do the team trainings. We all tried hard during the break, but we still missed the group training sessions. In addition, we will now have a clearer picture of what shape we are in after everything that has happened lately. I can be satisfied with my current condition, because I did today’s tests well.”The U-18 national team players left the Training Camp today, and the U-19 players will gather tomorrow.last_img read more

Urban Forestry Restoration Project: Helping our Trees Help Us

first_imgFacebook2Tweet0Pin0Submitted by The City of LaceyThe Urban Forestry Restoration Project, administered by the Washington State Dept. of Natural Resources (DNR) Urban and Community Forestry Program, is an exciting opportunity to enhance the capacity of urban forests to manage storm water and improve air and water quality by improving the health and functionality of trees and forested sites in urban settings. Even more exciting is our opportunity to participate in this program here in Lacey at Lake Lois Habitat Reserve.A Puget SoundCorps team will work with City staff to remove the English ivy, Himalayan blackberry, Spurge Laurel, Scotch Broom and Robert’s Geranium from Lake Lois Habitat Reserve during the month of December. These invasive non-native plants prevent forested areas from providing our community the full benefits and services of healthy forests by competing for water and nutrients, and in some cases even killing trees. Many undesirable plants that grow in dense thickets also harbor rats and other vermin, creating a public safety hazard as well. Once the unwelcome plants are gone, native vegetation will be planted in its place.The Lacey Board of Park Commissioners approved the Forest Management Plan for Lake Lois Park and Lake Lois Habitat Reserve in September of 2012. Volunteers have been removing invasive plants and re-planting those areas with native trees to implement the recommendations in the plan.  Paul Royer, Chair of the Park Board states, “Many people are not aware of Lake Lois Habitat Reserve, but once they have been out to volunteer, they realize the importance of what they are doing and the difference it makes in the health of the forest.”To learn more about future volunteer opportunities, contact the Lacey Parks and Recreation Dept. at (360) 491-0857, or Lacey’s official website at www.ci.lacey.wa.us.For more information about the Urban Forestry Restoration Project, visit the Project online or contact Micki McNaughton at (360) 902-1637 or [email protected] DNR’s Urban and Community Forestry Program is made possible through a partnership with the USDA Forest Service. Puget SoundCorps is part of the broader Washington Conservation Corps program administered by Washington Dept. of Ecology. Puget SoundCorps crews work on projects that help restore and protect water quality in Puget Sound. The Washington Conservation Corps is supported through grant funding and Education Awards provided by AmeriCorps.last_img read more

Lacey Engineer Wins State Excellence Award

first_imgFacebook120Tweet0Pin0Submitted by SCJ AllianceQuoting Aristotle, “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”And that habit of excellence, cultivated over his decades-long career as an engineer, has earned Scott Sawyer a prestigious award from the state’s American Public Works Association (APWA).Scott Sawyer was presented the Roy Morse Award for outstanding technical and professional accomplishments in public works by the Washington state chapter of APWA. Photo courtesy: SCJ AllianceScott, a principal at SCJ Alliance, was presented the Roy Morse Award for outstanding technical and professional accomplishments in public works by the Washington state chapter of APWA. As the APWA state winner, he will now be considered in the National Top 10 Public Works Leaders of the Year Award.A graduate of California Polytechnic State University, Scott moved to Washington 17 years ago and has been in the industry for more than 25 years. “The opportunity to serve is what drives me,” Scott shared. “In my profession, I get to serve people, communities and my colleagues, all in the context of solving problems.” His work on the Port Townsend sidewalk tunnel reconstruction and downtown streetscape is a standout example of both his engineering acumen and people skills, and he considers it the most rewarding project of his career. “I was fortunate to develop a close relationship with the downtown merchants,” he said. “Working with them during design and construction ensured we followed through on our commitment to keep them viable during and after the project. I’m proud of both the friendships made and the work we did to refurbish the downtown core, while preserving its unique charm and historical significance.” From left: Kirk Holmes, Director of Central Washington Services at Perteet, Inc. , Scott Sawyer, transportation design manager at SCJ Alliance, and Debbie Sullivan, deputy director of Public Works for the City of Olympia. Photo courtesy: SCJ Alliance.When Scott heard the news of the APWA award, he said he was blown away …but his colleagues were not. “The people who do this work every day see Scott as a mentor and a leader in the field. This award honors his contribution not just to the work, but to the people who work alongside him,” said SCJ President Perry Shea. “There’s something special about being recognized by your peers.”SCJ is a nationally-recognized, multidisciplinary consulting firm specializing in civil engineering, transportation planning and design, environmental and urban planning, landscape architecture and design, and public outreach. The company, celebrating a 10 year anniversary this year, has grown steadily from three employees in one location, to a dynamic team of more than 80 employees in five locations: Seattle, Vancouver, Lacey, and Wenatchee, Washington and Denver, Colorado. The privately-held, majority women-owned firm recently expanded into the Seattle-area market and is the recipient of two top places to work awards in the last 12 months.last_img read more

Thurston County Nominated for SportsEvents Magazine’s 2018 Readers’ Choice Awards

first_imgFacebook6Tweet0Pin0Submitted by Experience Olympia & BeyondThurston County’s Sports Commission (Experience Olympia & Beyond) has been nominated for SportsEvents Magazine’s 2018 Readers’ Choice Awards. The awards recognize destination marketing organizations, host cities and sports venues who have hosted sports events that exceeded expectation.Great Northwest Athletic Conference Basketball Championships at Saint Martin’s University. Photo courtesy: Experience Olympia & BeyondThe news comes after a successful year of hosting the Great Northwest Athletic Conference’s (GNAC) basketball and softball championships for the second year in a row and helping to bring the Northwest Athletic Conference’s (NWAC) cross country championships to the region this weekend at Saint Martin’s University. Experience Olympia & Beyond, along with the help of local sports facilities, support sporting events by assembling bid packages, providing hospitality, sponsorships and referrals to local businesses.“We are honored to be one of five destinations in Washington State nominated for this award as it highlights the great collaboration and excellent sports venues we have in the region. Our team is working hard to bring even more sports events to Thurston County,” said Shauna Stewart, executive director of Experience Olympia and Beyond.SportsEvents Magazine Readers’ can vote here for their favorite destination in each state. Winners will be recognized with a Readers’ Choice Award and featured in the January 2018 issue. Voting ends Friday, November 10 at 10:00 a.m.last_img read more

Mallards Team of the Week — East Shore United Soccer Club

first_imgEast Shore United needed a shootout to capture the recent Slocan Men’s Soccer Tournament Crown at the Slocan playing field.The Crawford Bay based squad played a tough squad from Creston to a 1-1 draw in the Championship contest before pulling out the win in the tie-breaker.East Shore finished the tournament undefeated, posting wins over Rossland and host Slocan. East Shore also tied Creston during round robin action. Mallard’s Source for sports is excited to present East Shore with Team of the Week honours.The winning team includes, Dave, Aaron, Vince, Isaak, Noah, Robby, Jason, Jake, Jesse, Wayne, Tim, Simon, Donny, Francis, Gabe, Donovan, July, Aaron, Scully, Lewis, Johnny E., Johnny C., Steve, Dan, Ruben, Allissa, Billy, and Danno.last_img

SANTA MONICA STAKES QUOTES

first_imgTRAINER QUOTES MARTIN GARCIA, SWEET MARINI, SECOND: “She got a little bit tired. We were going pretty fast up front and when we got to the stretch the other horse just got by us today.” ELVIS TRUJILLO, SAM’S SISTER, WINNER: “It was the perfect trip. I knew there was going to be a lot of speed in there and I knew it would be fast early on. But I knew that sooner or later they would have to stop. She’s a nice filly. I knew Martin (Garcia on Sweet Marini) would stop; it was too fast for three horses head-to-head.” JOCKEY QUOTEScenter_img JERRY HOLLENDORFER, SAM’S SISTER, WINNER: “We got a 22 and 43 (fractions), so it makes it a little easier to close ground. We thought that might happen, but then when Dancinthenightaway kind of shook loose a little bit, it looked a little bit risky. But we were able to sustain and run her down in the end.“I’m just taking these races one at a time (when asked if she might stretch out). We thought she would run long (entered in Saturday’s La Canada at 1 1/16 miles, but scratched), but we thought this was a more advantageous race, so that’s why we went here.“We’ll take a look at a few different things (races).”NOTES: The winning owners are Mark Dedomenico of Belleview, WA; Jerry Hollendorfer of Point Richmond, CA; and George Todaro of Seattle. -30-last_img read more