RESEARCH AMONG RENTERS: Guests are greeted with brochures, water and wine, rarely with indigenous brandy and souvenirs

first_imgThe goal of research and education of private landlords regarding their engagement in the preparation of small signs of attention is not to direct landlords to additional investments of money and time, but in the timely sharing of signs of attention that will remain in the guest’s lasting memory. Small tokens of attention are not only valuable gifts, but also intangible tokens of attention such as good information or advice. When asked about the practice of the so-called guest service in private accommodation 96% of respondents answered that they are able to personally welcome guests upon their arrival and 94% are able to contact them on a daily basis. Only three percentage points lower share of private renters who are able to personally greet / accompany guests, which indicates exceptional engagement. The research sample consists of 62% of respondents who rent a building on the coast, while the most common types of buildings for rent are apartments (59%), holiday homes (26%) and studio apartments (11%). “Renters try to leave a good impression on guests, and the big advantage is that as many as 80% of respondents live near the building. Namely, due to the proximity, they can achieve better communication and be in daily contact with their guests. “, said Trošt Lesić and added that the results of the survey show that more than 50% of renters in some way remain in contact with guests after their departure. The purpose of the research was to analyze the condition and practice of preparing small signs of attention during the arrival and departure of guests in private accommodation. Namely, the desire is to improve the guest experience by developing new services to provide support to renters and it was anonymous, which means that the data are used only in bulk form for statistical processing, so individual responses are not analyzed. The online survey lasted from 1 to 31 December 2019, and during that time a total of 330 surveys were collected. The results of the field research showed that the vast majority of respondents prepare a small token of attention for guests upon arrival, most often destination information (78%), water or juice (70%) and a bottle of wine (50%). On the other hand, a much smaller share of private renters prepare a small token of attention when guests leave, most often a bottle of brandy or some other domestic alcohol (32%) or an indigenous souvenir (24%). According to the words Klara Trošt Lesić, PhD, which conducted the survey, the following results were expected: Although the practice of serving guests and the results of research in the field of economics and psychology show that small signs of attention can affect the memorable experience of guests, the results showed that private renters in the sample moderately agree (average score 3,67) with the claim that small signs of attention the arrival or departure of guests affect the increase of their satisfaction with the stay. The analysis of guest behavior has proven that the key moments in the arrival and departure of guests, when employees in tourism, but also other service activities, can strongly influence the experience of guests. If this impact is designed, tailored to the specifics of the destination or the person renting, a small token of attention can leave a mark in the memory that will last for years.last_img read more

PCP creates inventive method of financing

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Time has come to hold police accountable: Sharpton

first_imgRecent cases of alleged police brutality — especially by white officers against minorities — and negligence were already grabbing headlines all over the United States, sparking a national outcry and rekindling concerns about race relations.”We won’t stop,” Sharpton said in a reference to the protests. “We’re going to keep going until we change the whole system of justice.” “America, this is the time for dealing with accountability in the criminal justice system,” he added.The country has seen more than a week of nationwide protests over Floyd’s death, captured in a shocking video showing white officer Derek Chauvin kneeling on Floyd’s neck as he pleaded for his life.The wave of civil unrest has been unlike any seen in the US since the 1968 assassination of civil rights leader Martin Luther King Jr.At the memorial service, mourners observed eight minutes and 46 seconds of silence, the length of time that Chauvin kept his knee to Floyd’s neck, including for two minutes and 53 seconds after he became unresponsive. US civil rights leader Al Sharpton said Thursday at a memorial service for George Floyd, the African-American whose death during an arrest set off mass protests, that it was time to hold police accountable.”You changed the world George,” the 65-year-old Baptist minister said at the memorial service at North Central University in Minneapolis, where Floyd died on May 25.”This is the era to deal with policing,” Sharpton said.center_img Topics :last_img read more

Rio Tinto CEO to depart after shareholders demand action over Australia cave blast

first_imgRio Tinto investors had voiced dissatisfaction with the findings of a board-led review into how the iron ore miner legally detonated the rockshelters in Western Australia, which had resulted in cuts to executive bonuses.“This situation has demonstrated beyond doubt the importance of companies’ boards and executives protecting their social licence,” said executive director Brynn O’Brien of activist investor the Australasian Centre for Corporate Responsibility.“It should be a wake up call for the Australian iron ore sector and mining companies worldwide on their relationships with First Nations people.”Rio shares traded down 0.5 percent in morning trade at A$99.95, in line with a 0.7 percent fall in the broader market.CEO Jacques had apologised at an Australian Senate enquiry for the destruction that was against the wishes of Aboriginal traditional owners, the Puutu Kunti, Kurrama and Pinikura people, saying there was no doubt the company could have made better decisions.After a board-led review of the legal destruction of the sacred sites in May for a mine expansion, Rio cut the short-term bonuses of some senior officials, including its chief executive, but activists and investors have said this was not enough.The inquiry is looking at how the culturally significant site came to be destroyed, the processes that failed to protect it, the impacts on Traditional Owners, and the legislative changes required to prevent such incidents from recurring.Topics : Miner Rio Tinto said on Friday its chief executive and two senior executives will step down amid mounting shareholder criticism of its destruction of historically significant Aboriginal rockshelters and the way it managed its response.A process to identify a successor to CEO Jean-Sébastien Jacques was under way and he will continue in the role until a replacement is found or March 31 next year, whichever is earlier, the company said.Chris Salisbury will step down as chief executive of the iron ore division with immediate effect and leave Rio Tinto on Dec. 31, while Simone Niven would step down as group executive of corporate relations.last_img read more

United and PSG agree Di Maria fee

first_img United gave Di Maria permission to speak to PSG after agreeing a 63million euro (£44.3million) fee with the big-spending French club. United signed Di Maria from Real Madrid for £59.7million last summer, but after an encouraging start his form dipped drastically and he only started one of the final 10 games of last season. The former Real Madrid winger was left unsettled after an attempted burglary on his Cheshire home in February. Since then, the 27-year-old and his family have been living in a city-centre apartment in Manchester owned by former United defender Phil Neville. Di Maria said as recently as June that he wanted to stay at United, but it became apparent that he had his heart set on a move to the French capital in the last couple of weeks. The Argentinian was due to report for duty during the second leg of United’s pre-season tour of the United States on July 25, but failed to show. After United’s 2-0 defeat to PSG in Chicago on Thursday, Laurent Blanc said both clubs were “close” to striking a deal for the former Benfica player. ”Manchester United and PSG are two big clubs and negotiations can be difficult but we are close to the end,” the PSG coach said. Press Association Angel di Maria looks set to have a medical with Paris St Germain over the next 24 hours after Manchester United agreed to sell the midfielder to the French club for 63million euros. United manager Louis van Gaal claimed at the time that he had no idea where his star midfielder was. ”I don’t know where he is,” the United boss said. ”You can ask that every week but I don’t answer that question.” Van Gaal is expected to move quickly to sign a replacement for Di Maria. The Dutchman is interested in Barcelona forward Pedro, who was frustrated by his lack of game time at the Nou Camp last season. Press Association Sport understands Di Maria is due to hold talks with PSG officials in Doha on Sunday and is expected to undergo a medical with the French champions. If all goes to plan, he could sign for PSG as early as Monday. last_img read more

New legislation to fight crime in Jamaica – says PM

first_imgJamaican prime minister reveals his government is planning to introduce more stringent plans to combat crime in Jamaica.Combatting crime in JamaicaPrime Minister Andrew Holness, says his administration will be implementing new legislation that will inflict harsher penalties on perpetrators of crime in Jamaica.Administration concerned about crimeHolness, also leader of the ruling Jamaica Labor Party (JLP), made the statement on Sunday in addressing supporters at the party’s 74th annual conference at the National Arena in Kingston.The Prime Minister acknowledged his administration is concerned about the crimewave that has led to the murder of 1400 persons so far, this year.He told the crowd of supporters the recently implemented Zones of Special Operations in the communities of Mount Salem in the western parish of St. James and Denham Town in the Corporate Area, have been successful and disclosed the government is now focusing attention on 20 communities where the bulk of the violence occur.Fighting crime with law and intelligence“We hear the desperate cries for tough and extreme measures to deal with the criminals. Jamaica cannot go back to that, there are greater costs to Jamaica. We have to fight crime with law, with intelligence, with citizens cooperation by providing information and not giving in to criminals in your community,” the Prime Minister said.New gun laws to be introducedMeanwhile, National Security Minister Robert Montague who also addressed supporters said new gun laws will also be introduced to fight crime as security officials have found that guns are used in 84 percent of the crimes committed.He said while it is anticipated that the legislation will be challenged by the main opposition People’s National Party (PNP) and other groups, he urged Jamaicans to back the government.“When I bring that bill to Parliament, we are going to say that if you are charged with a gun crime – no bail. So far, this year 143 Jamaicans have been murdered by men who are on bail for other charges. We are going to put it in law that if you are caught with a gun or any gun crime, there will be mandatory minimum sentence that you know that when you get convicted you going to prison for 15-20 years.”Since the start of the year 795 illegal guns and 21,000 rounds of ammunition have been seized by members of the security forces.Montague also defended the administration’s efforts to implement an anti-crime plan.“We all want a safer Jamaica. Of the seven categories of crime, murder and shootings are up, but robbery is down by 15 percent. Aggravated Larceny is down by 28 percent and rape is also down by 15 percent. We are doing the work but there is no overnight solution. There is no instant cure. There is no quick fix and this government is working … we have put a $1 million reward on every wanted man in Jamaica. So if you have any information on a wanted man  – call crime stop and earn a million dollars for your Christmas,” he said.last_img read more