RESEARCH AMONG RENTERS: Guests are greeted with brochures, water and wine, rarely with indigenous brandy and souvenirs

first_imgThe goal of research and education of private landlords regarding their engagement in the preparation of small signs of attention is not to direct landlords to additional investments of money and time, but in the timely sharing of signs of attention that will remain in the guest’s lasting memory. Small tokens of attention are not only valuable gifts, but also intangible tokens of attention such as good information or advice. When asked about the practice of the so-called guest service in private accommodation 96% of respondents answered that they are able to personally welcome guests upon their arrival and 94% are able to contact them on a daily basis. Only three percentage points lower share of private renters who are able to personally greet / accompany guests, which indicates exceptional engagement. The research sample consists of 62% of respondents who rent a building on the coast, while the most common types of buildings for rent are apartments (59%), holiday homes (26%) and studio apartments (11%). “Renters try to leave a good impression on guests, and the big advantage is that as many as 80% of respondents live near the building. Namely, due to the proximity, they can achieve better communication and be in daily contact with their guests. “, said Trošt Lesić and added that the results of the survey show that more than 50% of renters in some way remain in contact with guests after their departure. The purpose of the research was to analyze the condition and practice of preparing small signs of attention during the arrival and departure of guests in private accommodation. Namely, the desire is to improve the guest experience by developing new services to provide support to renters and it was anonymous, which means that the data are used only in bulk form for statistical processing, so individual responses are not analyzed. The online survey lasted from 1 to 31 December 2019, and during that time a total of 330 surveys were collected. The results of the field research showed that the vast majority of respondents prepare a small token of attention for guests upon arrival, most often destination information (78%), water or juice (70%) and a bottle of wine (50%). On the other hand, a much smaller share of private renters prepare a small token of attention when guests leave, most often a bottle of brandy or some other domestic alcohol (32%) or an indigenous souvenir (24%). According to the words Klara Trošt Lesić, PhD, which conducted the survey, the following results were expected: Although the practice of serving guests and the results of research in the field of economics and psychology show that small signs of attention can affect the memorable experience of guests, the results showed that private renters in the sample moderately agree (average score 3,67) with the claim that small signs of attention the arrival or departure of guests affect the increase of their satisfaction with the stay. The analysis of guest behavior has proven that the key moments in the arrival and departure of guests, when employees in tourism, but also other service activities, can strongly influence the experience of guests. If this impact is designed, tailored to the specifics of the destination or the person renting, a small token of attention can leave a mark in the memory that will last for years.last_img read more

U.S. Open 2019: Abraham Ancer talks Pebble Beach, how late father helped his game

first_img U.S. Open 2019: Jason Day says he’s ‘underachieved,’ but new caddy Steve Williams will help “It’s always tough,” Ancer told Omnisport, speaking on behalf of Corona Premier. “Every day I think about it would be awesome to have him here with me watching me play, I know he still is, but I mean, just being a little selfish and just having him here it would be incredible just to see all the work and all the effort he put in and invested in me to get me here.”Abraham Sr. died in 2014 after suffering a heart attack. He never got a chance to see his son play on the PGA Tour, but encouraged his namesake in the game from the time he was in diapers.He had his son on the course in the family’s home town of Reynosa, Mexico, and did all he could to help the young man’s game. What came of that was a chance to play in junior college and eventually a scholarship to Oklahoma which served as a springboard to professional golf.It’s something Ancer would have loved to experience with his dad, especially when, a year after his father’s death, he earned his PGA Tour card.”It took a lot out of him money-wise, he went out of his way for me to play at junior events, whatever he could get me on he would do,” Ancer said. “So I’ll always be extremely thankful for that.”Ancer never really got to play in the high-level AJGA events growing up, but he said both of his parents did all they could to support him which helped him earn a chance to play at the next level. And now he has a chance to play in the U.S. Open at Pebble Beach. U.S. Open 2019: Dustin Johnson says he’s ‘very comfortable’ at Pebble Beach But when Ancer hits his first drive and rolls his first putt, he will be without the man who helped grow his passion for the game.Ancer’s father, also named Abraham, died in 2014 and never saw the 28-year-old play in a single major. It’s difficult for Ancer to deal with and something he would have loved to be able to share with his dad. Related Newscenter_img When Abraham Ancer steps onto the first tee at Pebble Beach in the first round of the U.S. Open on Thursday it will be a special moment for a lot of reasons.It will be his first appearance at the Open and only his third opportunity at a major, and of course, just playing at Pebble Beach is special in and of itself. It’s a moment not lost on the young golfer from Mexico and one he can’t wait to experience for the first time.”Every hole is just so good out here,” Ancer said. “But I mean the stretch from 5, 6, 7, 8, 9 and 10, all of those holes that are right along the ocean, I mean the views are incredible.”I’m going to try to just enjoy that and it’s funny to say that, at Corona their saying is to ‘enjoy the view’ and this is just perfect for this golf course.”last_img read more